Frequently Asked Questions

What time can we check-in and what time must we check-out?

The apartment will be available from 4pm. The usual time for departure is 12am. If you require a late check out please let us know in advance and we will try our best.

How can I find the right apartment for me?

You can use the search by date and number of people, or you can look for an apartment by number of rooms or areas, you could also send an e-mail to the following address: And one of our consultants will reply quickly to your questions and lead you in search of your apartment.

How do I get the keys?

Keys will be given at the check-in time after payment made. Our office is located right in the same building as the apartments so you won´t need to go anywhere else.

What are the payment methods available?

You can make payment of the booking either by credit card or through bank transfer. At the time of arrival at the apartment you must pay the pending amount plus the safe deposit. The pending amount can be paid by cash or credit card.

Do I need to leave a safe deposit at the check-in?

Yes, at the entrance to the apartment you must leave a deposit of 200Euro. This bond may be left in card according.

Do I have to pay for a late arrival or late check-out?

Check-ins after 8pm has a 30€ penalty fee to be paid in cash at arrival. Check-in time is from 4pm to 8pm. If you arrive in the morning and the apartment is ready then we will suit you in. Check-out before 9:30am has not got any penalty as soon as you leave the safe deposit with card and we can make the refund when we open the office.

Is there bed linen and towels in the apartment?

Yes, we provide you with a set of towels (1 big and 1 small) per person. All beds are made with clean bed linen for winter and summer.

Do you provide products like shampoo, soap…?

No, we just provide hand soap and dish-washing liquid. There is not shampoo neither body soap.

Do you provide olive oil, salt…?

No, you must buy anything you need or wish for cooking.

Is the kitchen fully equipped?

Yes, you must see the info for each apartment to see what it provides you with.

Do you clean the apartment everyday?

No, we are not a hotel and we do not clean daily. Final cleaning after check-out is included in the price. Anyway, we always ask our clients to be responsible with the apartment and leave it in the best conditions possible.